Privacy Policy

About This Privacy Policy

This Privacy Policy describes how bj77 Casino ("bj77", "we", "us") collects, processes, stores, shares, and protects the personal information of players and visitors who use the bj77.lol platform and its associated services, including online casino games, sports betting, bingo, fishing arcade titles, and customer support channels.

bj77 is committed to protecting the privacy and personal data of every Filipino player on our platform. We handle all personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles.

This policy applies to all bj77 players, registered account holders, website visitors, and any individual whose personal data we process in connection with our services. It covers data collected through the bj77.lol website, mobile-optimized browser sessions, and any direct communications (live chat, email support, or other channels) between you and bj77.

Personal Data We Collect

bj77 collects the minimum personal data necessary to operate our platform, comply with legal obligations, and deliver a safe and personalized gaming experience to Filipino players. The categories of personal data we may collect include:

How We Collect Your Data

bj77 collects personal data through the following primary channels:

• Direct registration: When you create a bj77 account, you voluntarily provide identity, contact, and date-of-birth information required to establish and verify your account.
• KYC verification submissions: When you submit government-issued identification documents and supporting materials as part of the identity verification process required before your first withdrawal or at any compliance review stage.
• Financial transactions: When you make deposits or request withdrawals, your payment method details and transaction data are captured to process the transfer and maintain financial records.
• Platform activity: Your gaming sessions, betting history, and interaction with bj77 features are automatically recorded as part of normal platform operation, responsible gaming monitoring, and dispute resolution capabilities.
• Cookies and tracking technologies: When you browse bj77.lol, cookies and similar technologies collect technical and usage data as described in Clause 7 of this policy.
• Customer support interactions: When you contact bj77 via live chat or email, the content of those communications is retained for quality assurance and dispute resolution purposes.
• Third-party sources: In limited circumstances, bj77 may receive personal data from fraud prevention agencies, identity verification service providers, or payment processors to validate information you have provided or to detect suspicious activity.

bj77 does not collect personal data from social media platforms or purchase data from third-party marketing databases. All data we hold about you originates from your direct interactions with the bj77 platform or from compliance-related third-party verification services.

How We Use Your Personal Data

bj77 processes your personal data for the following specific purposes. We do not use your data for any purpose incompatible with those listed below without your prior consent or a valid legal basis:

• Account creation and management: To register and maintain your bj77 account, verify your identity, and manage your profile settings and preferences.
• Service delivery: To provide access to bj77's full range of games and betting services, process your bets, credit winnings to your account, and deliver the features of our VIP loyalty program.
• Financial processing: To process deposits via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment methods, and to process withdrawal requests in Philippine Pesos (PHP).
• Age and identity verification: To confirm that all players meet the minimum age requirement of 21 years as required by Philippine gaming regulations, and to verify that account information is accurate and belongs to a real individual.
• Legal and regulatory compliance: To fulfill bj77's obligations under Philippine anti-money laundering laws, PAGCOR regulatory requirements, tax reporting obligations, and any applicable legal orders or requests from competent authorities.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, account compromise, bonus abuse, collusion, and unauthorized access to our platform and to player accounts.
• Responsible gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to apply responsible gaming tools (deposit limits, self-exclusion) as configured by the player or as required by compliance obligations.
• Customer support: To respond to your queries, resolve disputes, and process complaints submitted through bj77's support channels.
• Platform improvement: To analyze aggregated usage data, identify technical issues, and improve the performance, security, and user experience of the bj77 platform.
• Promotional communications: To send you bonus offers, promotional updates, and information about new games or features on bj77 — but only where you have opted in to receive such communications and have not subsequently withdrawn your consent.

Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), bj77 must have a lawful basis for every instance of personal data processing. The legal bases we rely on are as follows:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and bj77 — specifically to provide you with a registered player account and the associated gaming services.
• Legal obligation: Processing data for KYC verification, AML compliance, age verification, and financial record-keeping is required to comply with Philippine law, including RA 9160 (Anti-Money Laundering Act) and PAGCOR regulatory requirements.
• Legitimate interests: Processing data for fraud prevention, platform security, and responsible gaming monitoring is carried out in bj77's and players' legitimate interests in maintaining a safe and fair gaming environment. We ensure these interests do not override your fundamental rights and freedoms.
• Consent: Processing data for optional promotional communications is based on your explicit consent, which you may withdraw at any time by updating your communication preferences in your account settings or by contacting support.

Where bj77 relies on consent as the legal basis for processing, withdrawal of that consent will not affect the lawfulness of processing carried out prior to withdrawal, nor will it affect processing conducted on other legal bases.

Sharing Your Personal Data

bj77 does not sell or rent your personal information to any third party. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: Your financial data is shared with licensed Philippine payment service providers (including GCash, Maya, and banking partners) solely for the purpose of processing deposits and withdrawals.
• Identity verification providers: KYC documentation is processed by trusted third-party identity verification services to confirm the authenticity of submitted documents. These providers are contractually bound to use your data only for verification purposes.
• Game providers: Technical data (session identifiers, game results) is shared with our licensed game content providers to facilitate game delivery and to support fairness auditing. Game providers do not receive your name, contact details, or financial data.
• Fraud prevention and security services: In cases of suspected fraud, account compromise, or prohibited activity, relevant account and transaction data may be shared with specialized fraud detection partners or law enforcement agencies.
• Regulatory and legal authorities: bj77 is required to disclose personal and financial data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities upon lawful request or as required by applicable law.
• Professional advisors: In limited circumstances, anonymized or aggregated data may be shared with legal, financial, or technical advisors engaged by bj77 in connection with the operation and improvement of our services.

Cookies & Tracking Technologies

bj77 uses cookies and similar tracking technologies to operate and improve the bj77.lol platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow bj77 to recognize your browser, remember your preferences, maintain your logged-in session, and gather analytics data about platform usage.

The types of cookies used by bj77 include:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your account preferences, and enable secure access to your bj77 account. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These remember your language preferences, display settings, and other personalization choices to improve your experience on bj77.
• Analytics cookies: These collect anonymized data about how players navigate and use the bj77 platform, including which pages are most visited and where users encounter issues. This data is used exclusively to improve the platform and is not linked to individual player identities.
• Security cookies: These help bj77 detect and prevent fraudulent activity, unauthorized access, and bot traffic on the platform.

You may configure your browser to refuse or delete cookies. Note that disabling strictly necessary cookies will impair or prevent your access to bj77 account features. Disabling functional or analytics cookies will not prevent you from using the platform but may reduce personalization features.

Data Retention

bj77 retains personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, and to resolve disputes. The following retention periods apply:

• Active account data: Personal data associated with an active bj77 account is retained for the full duration of the account's active status and is reviewed upon account closure.
• KYC and financial records: Under Philippine AML regulations, bj77 is required to retain KYC documentation and transaction records for a minimum of five (5) years from the date of the relevant transaction or account closure, whichever is later.
• Gaming activity logs: Bet history and game session logs are retained for a minimum of three (3) years to support dispute resolution and regulatory audits.
• Customer support records: Communications and support tickets are retained for a period of three (3) years from the date of the last interaction.
• Inactive accounts: Accounts that have been inactive for twelve (12) consecutive months may be subject to an account review. After the applicable statutory retention period has elapsed, personal data is securely deleted or anonymized.

Where personal data is no longer required for its original purpose and no legal retention obligation applies, bj77 will securely delete or irreversibly anonymize the data so that it can no longer be attributed to any individual.

Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights in relation to their personal data held by bj77. You may exercise any of these rights by contacting our Data Protection Officer through the contact details provided at the end of this policy:

bj77 will respond to all verified data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by an additional thirty (30) days, in which case we will notify you of the extension and the reason for the delay. There is no fee for exercising your privacy rights, unless requests are manifestly unfounded or excessive.

Data Security

bj77 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and bj77 servers is encrypted using TLS 1.3 to prevent interception during transmission.
• AES-256 encryption at rest: Personal and financial data stored on bj77 servers is encrypted at rest using AES-256 encryption, one of the most robust symmetric encryption standards available.
• Role-based access control (RBAC): Internal access to player data is restricted to authorized personnel on a strict need-to-know basis. All access events are logged and subject to regular audit.
• Multi-factor authentication (MFA): Internal bj77 systems that hold player data require multi-factor authentication for all administrative access.
• Penetration testing and vulnerability assessments: bj77 conducts regular security assessments and penetration tests of its technical infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response plan: bj77 maintains a documented data breach incident response plan that outlines the procedures for detecting, containing, investigating, and reporting data security incidents in compliance with NPC notification requirements.

While bj77 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password for your bj77 account and by never sharing your login credentials with anyone else.

Children's Privacy

bj77 is an online casino platform intended exclusively for adults. In accordance with Philippine gaming regulations and the terms of our operating license, bj77 strictly prohibits access to and participation in any gambling activity by individuals under the age of 21 years. This age restriction is enforced through our mandatory account registration and KYC identity verification process, which requires all players to confirm their date of birth and submit valid government-issued identification before they may deposit funds or place bets.

bj77 does not knowingly collect, store, or process personal data belonging to individuals under 21 years of age. If we become aware that a minor has registered an account or submitted personal data to our platform, we will immediately suspend the account, delete the associated personal data, and forfeit any balances in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on bj77, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

Changes to This Privacy Policy

bj77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable Philippine law, regulatory requirements, or improvements to our platform. Any material changes to this policy will be communicated to registered players via email notification to the address associated with your bj77 account, or through a prominent notice on the bj77.lol website, at least fourteen (14) days before the changes take effect.

The updated Privacy Policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how bj77 protects your personal data. Your continued use of the bj77 platform after the effective date of any changes constitutes your acknowledgment of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bj77 handles your personal data, please contact our Data Protection Officer at: [email protected]. We are committed to addressing all privacy-related inquiries in a prompt, transparent, and professional manner.